jewelry by timeless treasures fine silver jewelry shop online

Timeless Silver Jewelry

Jewelry Order Information

- Shopping Online
- Payment Options
- U.S. and International Shipping
- Mail-In Orders
- Texas Sales Tax
- Privacy Policy
- Refund Policy

SHOPPING ONLINE
To purchase jewelry from our web site, all you have to do is simply start by clicking on one of the categories we have listed. You will then see pictures of the pieces in that particular category. The pictures are not full size - so if you would like to see a closer look, just click on the thumbnail to view it in a larger format. Choose the quantity you want along with any special options, like color & length. When you are finished shopping - go to the shopping cart and proceed through the checkout. Complete all the information necessary to process your order along with your payment information and your done. It's that easy.

PAYMENT OPTIONS
At this time, we accept Visa, MasterCard, Discover, American Express and PayPal. Personal checks, as well as cashiers checks and money orders are also welcome using our mail-in order form described below. Personal checks may take up to 3 weeks to clear the bank; therefore, merchandise will not be shipped until after your check has cleared our bank. If you are uncomfortable with paying online with your credit card, we will accept your credit card payment by way of phone. Our phone number is (409) 386-0544. When you pay by credit card, money order or cashiers check, your merchandise will be shipped within 48 hours. For custom orders, please allow up to 10 days to process your order. We are sorry, but no C.O.D. orders.

SHIPPING
Because we know our customers like to receive their jewelry in a timely manner, we do our very best to process and ship all orders within 24 hours, even during holiday seasons. We ship using USPS Standard, Priority and Express Mail. Standard mail usually takes from 4-8 business days, Priority mail usually takes 2-4 days to arrive, but neither method is guaranteed delivery time. Express mail is guaranteed 1-2 shipping, depending on where you live. We package our jewelry in bubble wrap for extra protection.

COUNTRIES WE CURRENTLY SHIP TO:

- APO/FPO*
- Australia
- Belgium
- Canada
- Denmark
- Finland
- France
- Germany
- Greece
- Iceland
- Ireland
- Italy
- Luxembourg
- Netherlands
- New Zealand
- Norway
- Puerto Rico*
- Portugal
- Scotland
- Spain
- Sweden
- Switzerland
- United Kingdom
- United States*
- Virgin Islands (US)*
- Wales

*Shipping rates for countries with an asterick are based on standard U.S. rates.

SHIPPING RATES:

U.S. Mainland and Territories
The rates below are for all 50 U.S. States, APO/FPO Military, Puerto Rico, and US Virgin Islands
*Standard Special free shipping for orders over $39.00 applies to U.S. Mainland states only or for
  APO/FPO Military Families anywhere in the world.

Purchase Amount Standard Special* Standard Priority Express
Up To $39 5.95 5.95 9.95 29.95
$39.01 - $50 Free
$50 - $100 Free 6.95 10.95
$100.01 - $150 Free 7.95 11.95 34.95
$150.01 - $200 Free 8.95 12.95
$200.01 - $250 Free 10.95 16.95 39.45
$250.01 - $300 Free 12.95 18.95
$300.01 - $350 Free 14.95 20.95 44.95
$350.01 - $400 Free 16.95 22.95
$400.01 - $450 Free 18.95 24.95 49.95
$450.01 - $500 Free 20.95 28.95
$500.01 - $600 Free 20.95 28.95 54.95
**For Orders Over $600 please email sales@timelesssilver.com for a quote.

INTERNATIONAL SHIPPING RATES:
According to the US Postal Service, delivery time varies, but estimates delivery is approximately 10-14 business days after shipment, but may take longer depending on any hold-ups at the Custom's Department. Customers are responsible for all custom fees, duties and tariff costs imposed by your country.

Purchase Amount Canada Rates Other Countries
Up To $99 9.95 12.95
$99.01 - $199.00 12.95 19.95
$199.01 - $299 21.95 28.95
$299.01 - $399 28.95 10% of Purchase
$399.01 & Over 10% of Purchase

MAIL ORDERS
Also, you may mail your order to us at 3761 Brownlea Rd., Silsbee, TX 77656 by using our printable order form at  -http://www.timelesssilver.com/jewelry_orderform.html.  Print out the form, complete it in FULL and sign the bottom.  Please print in DARK INK - the Item Number, Length Needed, Quantity and Complete Credit Card Information. Please be sure to include your phone number.  Shipping will be calculated and your credit card charged.

SALES TAX INFORMATION:
Because we are located in Texas, only Texas residents will be required to pay sales tax. The amount charged is 6.25% of your order. Shipping in NOT taxable. The sales tax is automatically calculated when you proceed to check out.

PRIVACY POLICY
At Timeless Silver we truly believe in protecting our customers personal information. Your privacy is #1. We will NEVER share, rent, or sell any of your personal information with outside sources. When ordering merchandise, we use SSL Technology so no one sees all your personal information. When it does come time to enter your personal information, you will notice that a "lock" will appear on the lower part of your browser. The information you provide for us will only be used in processing your order and is transmitted via Secure Communications. If you choose to be added to our emailing database, we will notify you from time to time of special sales or new additions to our web site. Your information will never be released to any other parties for any purpose.

REFUND POLICY
Since we offer only high quality .925 sterling silver jewelry, we are confident that you will be very satisfied with any item you purchase from us. We strive to check each piece carefully for any defects before it is ever shipped to a customer, but because we are only human, we may over look something. So, if after you receive your item and you notice an obvious flaw, we will gladly take it back and refund the original purchase price or exchange it for another item of equal value within 30 days of your invoice. Shipping & handling fees are NOT refundable. Any item you wish to return that is not defective (ordered wrong size, etc.), we will gladly exchange it for another item of equal value (you will be responsible for shipping cost back to you). During the Christmas holiday season, we will allow some extra time for returns for those of you who shop early and are worried about the 30 day return time limit. For obvious health reasons, earrings can not be returned. Custom sized or custom made items are NOT refundable - So, please be sure you have chosen the correct stone you want and/or the correct length you want an item to be. We will do everything possible to make your custom order as special as possible.

If you need to return an item to us, email us first at sales@timelesssilver.com within 30 days of your invoice date (does not include shipping time) and let us know that you plan to return an item and the reason why. Items returned to us must be new and in original packaging. Please make sure that you return a copy of your invoice, a note stating the reason for the return, wrap the item in bubble wrap, put it in a sturdy cardboard box, and insure the package, or we cannot accept any responsibility for your return. You will be sent a prompt refund or exchange once the item is received. If you desire an exchange, please let us know what item you wish to exchange it for and we will ship the new item promptly once your returned item has been received by us. For exchanges not due to a defect, please include your credit card information (card #, expiration date & 3 digit security code) in the package, for shipping charges back to you.


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Email: sales@timelesssilver.com


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